Thank you very much for using our product offer. However, if you decided that you would like to return the purchased product, of course it is possible.<\/p>\n
Elements to remember:<\/p>\n
– The product must have tags \/ markings of non-use, foil if it was, security, i.e. it must be in the condition in which it was delivered to you, ATTENTION!<\/strong> As for the parcel, you do it on your own, in any way you want, i.e. at the Post Office, the courier post. However, if you want to use our courier on preferential terms, it is possible. Below you will find an option to purchase a return, just select it, complete the data, pay by selecting the available option, and then within a maximum of 24 hours you will receive a label that should be attached to the package. Below you will find the full terms and conditions of returns as well as the option to order such a return.<\/p>\n If you have any questions, please contact us via the form or by e-mail to the following address: kontakt@q-life.com.pl.<\/p>\n
\n– A completed protocol must be submitted with the return, which can be downloaded HERE <\/a> and confirmation of purchase, unless it was an invoice, then it is enough to enter its number on the protocol,
\n– The product must be securely packed,
\n– A refund should be issued within a maximum of 30 days.<\/p>\n
\nWe kindly request that:
\n1.the parcel is well prepared, glass or vulnerable items well protected.
\n2.It is important that the products are intact and unused (as you received them). If the products inside do not show signs of use, the refund will be withheld and the parcel, although delivered to us, will not be eligible for a 100% refund.<\/p>\n
\nThe shipment prepared in this way can be sent at the point or inform us when ordering a return that the courier is to come directly to you for the return.<\/p>\n