Qlife shop regulations
DEFINITIONS
“Qlife” or “Provider” – DOUBLE ONE Sp. z o.o., with its registered office in Warsaw at Wolska Street
44a, 01-187 Warsaw, operating under the Qlife brand, registered in the register of entrepreneurs
of the National Court Register in the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register, under number
Commercial Division of the National Court Register under number 0000735759, NIP: 5272855385, REGON: 380473422, share capital
share capital of PLN 5,000.00, e-mail: kontakt@Q-life.pl. The registered office address is not
The registered office address is not the contact and complaint address, it is: Q life shop, ul. Prusa 10 lok 9, 05-800 Pruszków.
“Regulations” – these Regulations
“Service” – the Internet portal located at www.Qlifesklep.pl, www.Q-life.pl and www.q-life.com.pl.
“User” – a natural person who has made the Registration
“Registration” – creation of an account on the Website
“Gift Card” – a voucher sold in the form of a card, entitling the holder to
purchase goods on the Website
“Sales Campaign” – a time period, limited in advance, within which Qlife presents on the
Service, exclusively for registered users, information on individual
goods in the scope of which, following an offer by the User, which is subsequently accepted by Qlife,
a sales contract may be concluded;
1. GENERAL PROVISIONS AND SCOPE OF APPLICATION
1.1 Qlife provides free of charge electronic services via the Website, i.e. the service of
1.1. Qlife provides free electronic services via the Website, i.e. account management and Newsletter, sales of goods via the Website
1.2 Qlife provides free electronic services via the Website, i.e. account management and Newsletter services, sales of goods via the Website and the conclusion of contracts for paid services via the Website. Sales
of goods is conducted as part of individual Sales Campaigns. Both the number
The number of available products and duration are specified individually for each Sales Campaign.
Campaign. The prices displayed on the Website are gross prices inclusive of applicable taxes, including in particular
in particular value added tax (VAT) in the amount specified in currently applicable provisions of law.
currently applicable provisions of law. The provisions relating to the sale of goods shall apply
1.1 Unless stated otherwise, the provisions relating to the sale of goods shall apply mutatis mutandis to paid services provided by Qlife.
1.2 By registering, the User enters into an agreement with Qlife for the provision of free services
electronic services, for an indefinite period, which may be terminated at any time under the conditions
1.3. When making a purchase of goods available as part of a Campaign
Sales Campaigns on the Website, the user enters into an agreement with Qlife for the sale of selected goods with
The user may withdraw from this contract under the conditions specified in these Terms and Conditions, in accordance with
in accordance with applicable legal regulations.
1.3 Qlife is obliged to deliver the purchased goods to the User within the deadlines stated in
conditions of the respective Sales Campaign, free from defects. The deadline for delivery of goods specified in the terms and conditions of the
conditions of the relevant Sales Campaign shall constitute a binding contractual provision for the parties. Qlife
shall be liable for defects in goods sold in accordance with the rules specified in the provisions of prevailing law and in the Regulations.
1.3 Qlife is responsible for defects in the goods sold in accordance with the provisions of generally applicable law and the Regulations.
1.4 The term working days shall be understood to mean all days of the week with the exception of
Saturdays, Sundays and public holidays in Poland.
1.5 The costs of using the means of distance communication by the User shall be borne by the User.
User. The cost of connecting to Qlife is based on the telephone operator’s basic tariff and is not
The cost of calling Qlife comes from the basic tariff of the telephone provider and is not higher than the cost of a normal telephone call according to the tariff package of the service
tariff package of the service provider the user is using.
2. MEMBERSHIP OF THE SERVICE
2.1 Sales campaigns are only available on the Service for Users.
2.2 Creating and using a User account on the Website is free of charge and can be terminated at any time by the User.
2.2 Creating and using a User account in the Service is free of charge and can be terminated by the User at any time. Membership in the Website does not entail for the User
2.2 Membership in the Service does not entail any obligation to pay costs.
2.3 One User can create only one membership account in the Service.
2.4 A declaration of a User on termination of a membership (termination of the contract for provision of
services by electronic means) may be sent by e-mail to the address: kontakt@Q-life.pl . The agreement
terminates upon receipt by Qlife of the cancellation declaration, with the exception of agreements
concluded with Users whose orders are still in progress. In such
in such cases, the contract shall be terminated at the end of 30 days from the date of delivery of the ordered goods
(notice period).
2.5 Each User has a direct, password protected access to the Service.
2.6 The agreement on rendering electronic services is concluded in the Polish language.
3. USE OF THE SERVICE
3.1 During the registration process, the future User will be asked to provide personal data
(see clause 15.1). Users are obliged to provide complete, true data in order
3.2 After completing the registration process, the User will be asked to provide his/her personal data.
3.2 After completing the registration process, the User will receive a confirmation of registration by
along with a confirmation of the material terms and conditions of the concluded contract for the provision of services
electronically.
3.3 The password and other access data are confidential and should not be disclosed to unauthorised persons.
persons.
3.4 Registered Users may not use the Website under conditions other than those
agreed, in particular by interfering with its functioning or manipulating its technical processes.
technical processes. It is forbidden for Users to provide unlawful content.
3.5 In the “My Account” section available on the Website after logging in by a User, there is
3.5. In the “My Account” section, accessible by logging in to the Site, it is possible to view orders in progress, dispatched from a Qlife warehouse or outlet and delivered to the User.
3.5. In the “My Account” section, accessible by logging in to the Site, you can view orders in progress, dispatched from Qlife’s warehouse or point of sale and delivered to you.
3.6 In his/her account, each User can manage his/her settings and data, including
newsletter subscription and personal data.
3.7 Qlife reserves the right to warn Users who are not consumers as
within the meaning of the Civil Code, about the possibility of terminating membership and changing or
deletion of data provided by them, if any of the provisions of the
Regulations. If the User, who is not a consumer as defined by the Civil Code,
makes an abnormal number of returns in relation to the number of goods retained, Qlife shall be
the right to terminate the contract with such a User, after carrying out an
investigation of the violations found.
4. TECHNICAL CONDITIONS FOR THE PROVISION OF SERVICES BY ELECTRONIC MEANS
4.1 The technical requirements necessary to work with the ICT system used by Qlife are as follows
used by Qlife are as follows:
(a) connection to the Internet,
(b) a web browser.
4.2 Qlife acknowledges that the use of the Website may involve the standard risks
associated with the use of the Internet and recommends that Users take
to take appropriate steps to minimise these risks.
5. CONCLUSION OF A CONTRACT OF SALE / CONTRACT FOR THE PROVISION OF PAID SERVICES
5.1 Under the conditions set out in these Terms and Conditions, the User enters into an agreement of sale with Qlife
5.1 Under the terms and conditions of these Terms and Conditions, the User shall enter into an agreement for the sale of goods or a contract for the provision of services.
5.2 Information on the Website does not constitute a binding offer by Qlife within the meaning of the Civil Code,
but are an invitation to enter into an agreement. Goods available as part of Sales Campaigns
Sales Campaigns are only available until stocks are exhausted (Qlife communicates the number of available goods on the Website).
Service the number of available goods).
5.3 By submitting an order by clicking the “Order and pay” button, the User makes
the offer to conclude a sales contract.
5.4 In the course of placing an order, until the button “Order and pay” is pressed
The User has the possibility to independently correct the entered data within the panel
“shopping cart” panel by adding or removing a given item from the cart. Correction of an order
An order can also be corrected by a telephone contact or by sending an email.
5.5 After placing an order, the User will receive an order confirmation from Qlife via email
order (placing an offer) containing all the essential elements of the order, which constitutes
confirmation of receipt of the order by Qlife (receipt of the order in the computer system) and
IT system) and does not constitute a declaration of intent to conclude a sales contract between Qlife and
User. A contract of sale is only concluded once Qlife has confirmed
the availability of the goods and Qlife’s express acceptance of the User’s offer, which will be
This will be confirmed by a separate email sent to the user after the completion of their
order.
5.6 The duration of the contract for the provision of services against payment is the same as the time
5.6 The duration of the contract for the provision of services against payment is the same as the duration of the service provided by Qlife or the third party commissioned by Qlife to
5.6 The duration of the contract for the provision of services against payment is the same as the duration of the provision of the service by Qlife or by the third party commissioned by Qlife to provide the service to the User.
5.7 The contract for the sale of goods is concluded in the Polish language.
6. PRICES, SHIPPING COSTS AND DESCRIPTION OF GOODS
6.1 The Service is governed by the prices given each time when placing an order, on
6.1. The prices on the Site shall be given each time an order is placed, on each product page and on the dates specified in the description of each Sales Campaign.
6.2 The prices quoted are final prices and include VAT at the rate specified by
6.2. The prices quoted are final prices and include VAT at the rate specified by current legislation and all other price components, with the exception of delivery costs.
6.2. The prices quoted are final prices and include VAT at the rate specified in currently applicable legislation and all other price components, with the exception of delivery costs.
6.3 Shipping costs depend on the size and
weight of the goods, as well as the shipping method. The actual shipping price will be visible after you go to the “Basket” tab. A table with shipping rates is available at www.q-life.com.pl in the “Delivery” tab. Shipping costs for goods with non-standard
parameters (dimensions or weight) are given on the product page.
7 PAYMENT
7.1 Qlife offers its Users the following payment methods: (1) by credit card
(2) by credit card, (2) by bank transfer or online transfer via the PRZELEWY24 payment system
payment system cooperating with Qlife, or (3) payment in cash on delivery, (4) payment via PayPal.
7.2 Qlife reserves the right to limit individual payment methods for
particular goods and to indicate a different payment method. Information about the accepted
payment methods and restrictions on delivery are clearly indicated,
each time at the beginning of the order at the latest.
7.3 Qlife does not carry out wholesale for customers logged in at qlifesklep.pl, q-life.com.pl and q-life.pl. W
In the case of choosing cash on delivery, Qlife may contact the User
who is not a consumer as defined by the Civil Code, in order to confirm the order,
if the order is for a significant amount.
7.4 Qlife accepts various types of credit cards including Visa and Mastercard.
7.5 If the User chooses a payment method other than cash on delivery, he/she
7.5 If the User chooses a payment method other than cash on delivery, the User is obliged to make payment immediately after placing the order.
order.
7.6 In order to issue an invoice, please, each time after placing an order, send to the address:
kontakt@Q-life.pl, the necessary data for issuing an invoice, together with the order number
to which the document should relate. Qlife may also introduce within the purchase path
functionality allowing the user to select the option of issuing an invoice at the stage of placing an order.
the invoice option. The VAT invoice will be sent as a .pdf file within 7 working days
working days from the delivery date stated in the order confirmation, subject to
deadlines for issuing invoices provided for by relevant regulations.
8. DISCOUNT VOUCHERS
8.1 The following arrangements apply to all discount vouchers offered
by Qlife.
8.2 Discount vouchers include, in particular:
(a) welcome discount vouchers for registering on the Website as a result of accepting an invitation
to create an account on the Site;
(b) discount vouchers as a consequence of the first paid order made by a person
invited by a given User;
(c) discount vouchers allocated to particular Users individually by Qlife.
8.3 Discount vouchers are only valid on a specific date or during a specific Sales Campaign
8.3 Discount vouchers are only valid for a specific date or during a specific Sales Campaign, which Qlife informs the User of each time.
8.4 Extending the validity of a voucher or transferring it to another Sales Campaign is not
8.4 Extension of a voucher or transferring it to another Sales Campaign is not possible.
8.5 The right to use discount vouchers cannot be transferred to other Users
(discount vouchers are assigned individually to particular Users).
8.6 Discount vouchers cannot be used to cover shipping costs.
8.7 Discount vouchers can be used for purchases of a certain minimum value,
stated in the terms and conditions for a particular voucher. Discount vouchers are not exchangeable for
cash equivalent.
8.8 When redeeming a discount voucher, the User shall not be entitled to receive the difference
8.8 When redeeming a Discount Voucher, the User shall not be entitled to receive the difference in cash or by bank transfer if the value of the purchased goods is lower than the value of the Discount Voucher.
8.8 When redeeming a discount voucher, the User is not entitled to receive the difference in cash or by transfer if the value of the purchased goods is lower than the value of the discount voucher.
8.9 If the cost of an order exceeds the value of a discount voucher, the difference shall be paid via
via the offered payment methods.
8.10. You may only use one voucher per order.
8.11. Vouchers are not interest-bearing and are not paid in cash.
8.12. In the case of withdrawal by the User from the sale of goods purchased on the
Service using a discount voucher, Qlife will return: (I) cash using the
the same means of payment as used by a person who is a consumer as defined by the Civil Code
Civil Code, unless the person has expressly agreed to a different method of return that does not involve
(II) a discount voucher. If the withdrawal by the User from the sales agreement
the User withdraws from the sales contract for a part of the purchased goods, Qlife will first of all refund
the previous sentence, and then, if the value of the goods to be returned is higher than the amount of the
of the returned goods will be higher than the amount of money paid by the User, Qlife shall
User as payment for the sale price of the goods, Qlife shall refund the discount voucher
of the corresponding amount.
9. GIFT CARDS
9.1 Gift Cards may be purchased by a User of the Service (“Purchaser”).
The use of a Gift Card by a person who is not a User requires registration on the
Service.
9.2 To the agreement on sale of the Gift Card the provisions on
procedure for conclusion of an agreement to sell goods, with the reservation that in order to place an order for a Gift Card
order the Gift Card, the User should first contact Qlife
by telephone or email. The User will then receive an email from Qlife
with a link, the click of which will take the User to a page dedicated to the
The User can then order the Gift Card. At the moment of
the User receives confirmation of receipt of the Gift Card order by
Qlife’s acceptance of the offer made by the User, the conclusion of the
contract of sale for the Gift Card
9.3 The Gift Card cannot be purchased using another Gift Card.
9.4 The Gift Card is not exchangeable for cash.
9.5 At the time of delivery of the Gift Card to the Purchaser, the risk of its loss or damage passes to the Purchaser.
9.5 The risk of loss or damage passes to the Purchaser.
9.6 The Gift Card is valid from the date of its issuance or sending to the Purchaser, for the time
specified each time in the invitation to submit offers for the Gift Card (on the
presentation page of the Gift Card on the Site). Expiration of the term of validity of the Gift Card
expiry date makes it impossible to use it, which does not affect the Purchaser’s right to a refund of services
not used up to the expiry date of the Gift Card (withdrawal from the agreement).
9.7 The Gift Card can be used to purchase goods whose value is the same or higher than the nominal value of the Gift Card.
higher than the nominal value of the Gift Card.
9.8 If the value of the order exceeds the current value of the funds on the Card, the User
9.8. If the value of the order exceeds the current value of the funds on the Card, the User is obliged to pay the price difference in the manner specified by Qlife for the respective type of goods.
goods.
9.9 The Gift Card may only be used until the funds on the Gift Card are exhausted.
9.9. The Gift Card can only be used until the funds on it are exhausted. Recharging the Gift Card is not possible.
9.10. The Gift Card cannot be used to pay for goods that are subject to promotion, unless the terms of the promotion of the particular good are expressly stipulated.
unless expressly stated otherwise in the terms of promotion for a given product.
9.11. In the case of agreements concluded at a distance, the Purchaser who is a consumer shall have
9.11. In the case of agreements concluded at a distance, the Purchaser who is a consumer has the right to withdraw from the Gift Card agreement concluded with Qlife within 30 days from
receipt of the Gift Card. This period is observed if the declaration of withdrawal is sent
withdrawal within the indicated time limit, in particular to the following address: kontakt@q-life.com.pl .
9.12. The Purchaser is not obliged to return a Gift Card that has been deactivated
(the term of validity of the Gift Card has expired, the User has effectively withdrawn from the contract of sale of the
(the term of validity of the Gift Card has expired, the User has effectively withdrawn from the contract of sale of the Gift Card, the User has used up all the funds accumulated on the Gift Card).
Card). In the event of withdrawal from a contract of sale of the Gift Card, the contract of sale is
is deemed not concluded and the Gift Card is deactivated. If the Gift Card
If the Gift Card has been used to purchase goods, the Purchaser retains the right to withdraw
to the extent of the unused (unrealised) nominal funds allocated to the Gift Card
Gift Card. This means that if, in the period between the time of filing the declaration of withdrawal from
of the sales agreement for the Gift Card and the deactivation of the Gift Card, the Purchaser or other User has used all or part of the nominal funds assigned to the Gift Card.
User has used the Gift Card in full or in part (has made a payment using the Gift Card), Qlife will be released from the obligation to make the payment.
using it), Qlife will be released from its obligation to refund to the Purchaser the amount paid for the purchase of the Gift Card
To the extent that the Purchaser or other User has used the Gift Card in whole or in part
in part. This does not affect the rights of the Purchaser who is a consumer to withdraw from
from the contract of sale of the goods purchased with the Gift Card.
9.13. Qlife will refund to the Purchaser the amount paid for the purchase of the Card, within 14 days of
receipt of the statement of withdrawal.
10.10. DELIVERY
10.1 Deliveries are carried out within the territory of the Republic of Poland as well as in countries of the European Union, to the delivery address given by the
10.1 Deliveries are carried out within the territory of the Republic of Poland as well as countries of the European Union to the delivery address given by the User.
10.2 Qlife will dispatch the goods as soon as possible after completion of the order and payment process, but no later than within 48 hours of completion of the order and payment (term
performance by Qlife), unless, with regard to the goods in question, prior to the conclusion of
unless otherwise agreed for the goods in question before the conclusion of the contract. The dates of expected delivery are stated on the order confirmation and payment from qlife together with the number of the parcel containing the order.
10.3 If the User fails to collect the goods, Qlife will call on the User to
to perform the concluded sales contract and to collect the purchased goods. In the event that the User again
If the User again fails to collect the ordered goods within the period set by Qlife, Qlife
reserves the right to withdraw from the sales contract within a further 14 days from the
ineffective expiry of the deadline for receipt of the goods by the User due to the User’s failure to fulfil the
of the sales contract by the User.
10.4 If the consignment is not collected by the User for reasons attributable to
User, Qlife may claim from the User the equivalent of the cost of returning the consignment to
the address of the warehouse or Qlife point, unless it is stipulated that these costs are borne by Qlife.
10.5 The User shall bear the costs of delivery of the goods in each case, except for deliveries which are
subject to separate arrangements with Qlife. Information on delivery costs is available each time
on the goods page.
10.6 Upon receipt of the goods from the carrier, the User shall assume the risk of
of accidental loss or damage to the goods. In the event that the User decides to
to use a carrier which Qlife had no control over, the risk of accidental loss or damage to the goods shall be transferred to the User
of accidental loss of or damage to the goods shall be transferred as soon as the goods are handed over by Qlife
to the carrier selected by the User.
10.7 In the event of external damage to the package, in order to more efficiently
10.7. In the case of external damage to the parcel, in order to make the verification of the claim more efficient, please draw up a damage report with the courier and
damage protocol with the courier and notify Qlife of this fact by writing to: kontakt@q-life.com.pl . W
the goods are damaged during transport, subject to the provisions of section
10.6. second sentence, the User shall be entitled to the claims specified in clause 13.2.
below.
11. RIGHT OF WITHDRAWAL
11.1 The User shall have the right to withdraw from the contract of sale of the goods within 30 calendar days from the date of receipt of the goods.
calendar days from the date of receipt of the goods. The User has the right to withdraw from the contract without giving
The User has the right to withdraw from the contract without giving any reason and without incurring any costs, except for the direct costs of returning the goods, which
The User is obliged to bear the costs of return.
11.2 Withdrawal from the contract is made by the User by submitting a declaration of
withdraw from the contract. Such a declaration should be made using the model
withdrawal form available at www.q-life.com.pl (in accordance with the statutory form referred to in
Article 30 (1) of the Consumer Rights Act). The statement should be
sent by mail or to the e-mail address kontakt@Q-life.pl .
11.3 The period for withdrawal shall be deemed to have been observed if the declaration is
sent before the expiry of 30 days from the receipt of the goods. You must return the goods
immediately, but no later than within 30 calendar days from the date of withdrawal from the contract
11.3 The User is obliged to return the goods without delay, but no later than within 30 calendar days from the date of withdrawal, and it is sufficient to send the goods back before the deadline.
11.4 If you wish to return the goods, you can contact Qlife,
by sending a message to: kontakt@Q-life.pl . In order to facilitate the return procedure,
please provide your order number and the reason for the return, but this is not obligatory.
The user can also make a declaration of withdrawal in another unambiguous
11.4 You may also make a declaration of withdrawal in another unambiguous way, including through the Website, using the functionality provided for this purpose.
11.5 In the event of withdrawal from the contract, Qlife is obliged to refund the money paid for
11.5. Qlife, in the case of withdrawal, undertakes to return the payment for the purchased goods in the same way in which it was
11.5 Qlife undertakes to reimburse the payment for the purchased goods, in the same way as the payment was made by the User, within a maximum of 14 days of receipt of
goods (parcel with previously purchased goods). In the case of payment on delivery, Qlife
will ask the User to indicate the bank account number for the return of the
This does not affect Qlife’s obligations as stated in the previous sentence. If Qlife has not
has offered to collect the goods from the User himself, he may withhold the return of payments
received from the User until the User has received the goods back.
11.6 Qlife shall not be obliged to refund the shipping costs incurred by the User
for the delivery of the goods after the purchase, which exceed the cost of the cheapest, ordinary way
delivery of the goods offered by Qlife.
11.7 If payment was made using a discount voucher, the User will receive
the money actually paid will be refunded and the used discount vouchers will be
credited to the User’s account.
11.8 If the payment was made using a Gift Card, then the refund
11.8 If the payment was made using a Gift Card, then the return of the payment takes place with the User’s consent in the form of a voucher added to the User’s account,
who made the payment with the Gift Card.
11.9 The User shall be liable for any diminution in the value of the thing resulting from
11.9 The User shall be liable for any diminution in the value of the thing resulting from the use of the thing in a manner not necessary to ascertain its nature, characteristics and
functioning of the thing.
11.10 The User shall not have the right to withdraw from the agreement in the case of conclusion of
contract:
1) the subject of which is an item produced according to the User’s specifications or serving
1) the object of which is an item produced to the User’s specification or serving to satisfy his/her individual needs,
2) whose object of performance is an item which spoils quickly or has a short
2) whose object of performance is an item which can deteriorate quickly or has a short shelf life,
3) whose object of performance is an item supplied in sealed packaging which cannot be returned after opening due to
after opening cannot be returned for health protection or hygienic reasons,
4) whose subject of performance are things which after delivery, due to their nature,
inseparably connected with other things,
11.11. If the User exercises his right to withdraw from the contract, he shall bear
direct costs of returning the goods, unless Qlife has declared that it will bear the costs of return. W
In the case of goods which, due to their nature, cannot normally be
by post, the cost of the return shipment shall be analogous to the costs incurred by the User
when placing the order.
11.12 Goods subject to return (withdrawal from the contract) should be sent to the address:
Double One Sp. zo.o.(Q life shop)
Prusa street 10 lok. 9
05-800 Pruszków
e-mail: kontakt@q-life.com.pl
11.13 There is a possibility of paying (at the User’s expense) for a courier to collect
courier for the collection of the parcel containing the goods returned due to withdrawal from the sales contract via our
through our Customer Service (however, this is voluntary), for this purpose there are two ways to return a parcel through Qlife: (1) on www.q-life.com.pl go to the returns tab, select return goods via Qlife, then enter the data needed for the return, pay in advance to return the parcel. After payment, a label will be shown which you should put on the return shipment, or (2) you should
send a message with your order number to kontakt@Q-life.pl . The cost of return
In either case, the cost of returning the goods is the same as the cost to you of placing the order.
11.14 In the case of returning goods purchased during promotional campaigns where
delivery to the User did not involve any fee, in the case of ordering a
User by courier through the Customer Service, the cost of return shipment will be
be determined on the basis of the price list of the courier company, unless it is agreed that these costs shall be borne by Qlife.
Precise information on the amount of the fees will be provided each time by the Customer Service Department after
email contact at: kontakt@Q-life.pl .
12. COMPLAINTS REGARDING ELECTRONIC SERVICES
12.1 Complaints about the provision of services by electronic means can be made in particular
to the e-mail address: kontakt@Q-life.pl or in writing to the address of the point Qlife.
12.2 In order to speed up the processing of the complaint, please include in the complaint at least
the name under which the User appears in the Service (e-mail address) and
12.2 In order to speed up the processing of the complaint, please give at least the name under which the User appears in the Service (email address) and a description of the reported objections.
12.3 If the data or information provided in the complaint is incomplete, Qlife reserves the right to
12.3 If the data or information provided is incomplete, Qlife reserves the right to contact the User in order to complete the information.
12.4 Qlife will consider the complaint within 14 days of receipt.
12.5 The response to the complaint will be sent to the email address or postal address, according to
12.5. The response to the complaint shall be sent to the e-mail address or postal address, according to the User’s instructions indicated in the complaint.
13. Q LIFE’S LIABILITY FOR DEFECTS OF GOODS (WARRANTY). COMPLAINTS CONCERNING
GOODS.
13.1 Qlife is responsible for the delivery of goods without defects.
13.2 If the goods sold by Qlife have a defect, the User may, at his/her option
– make a declaration to reduce the price of the goods or withdraw from the contract, unless Qlife
immediately and without undue inconvenience for the User to replace the defective goods with goods free
the defective goods or removes the defect. The reduced price shall be in such proportion to the price
The reduced price shall be in such proportion to the price resulting from the contract in which the value of the goods with defects remains to the value of the goods without defects.
The user may not withdraw from the contract if the defect of the goods is insignificant;
– demand that the goods are replaced with defect-free goods or that the defect is rectified. Qlife is obliged to replace
Qlife is obliged to replace the defective goods with defect-free goods or to remove the defect within a reasonable time without
inconvenience for the User.
If the User is a consumer (understood as a natural person making
legal act not related directly to his/her economic or professional activity, he/she
professional activity), instead of the defect rectification proposed by Qlife, the User may request the replacement of the goods with goods free from defects
free from defects, or instead of replacing the goods, demand the removal of the defect, unless bringing the
to bring the goods into conformity with the contract in the manner chosen by the consumer is impossible or
would require excessive costs in comparison with the method proposed by Qlife. When
When assessing the excessive costs, the value of the goods free from defects, the type and
of the defect found, as well as the inconvenience to which other
way of satisfaction.
13.3 The user who has ascertained a defect in the goods, in order to accelerate and expedite the handling
13.3. The user who has ascertained a defect in the goods, for faster and more efficient processing of the complaint, is requested to send accurate and detailed information
regarding the defect, including photographs of the defective goods, to the following address: kontakt@Q-life.pl along with information
regarding the preferred way of processing the complaint. Qlife will immediately contact
User at the e-mail address provided by the User on the further method of processing
the complaint. The above provision does not prejudice Qlife’s obligation to consider the complaint within
period specified by the relevant regulations. The user who exercises their rights under
The user, who exercises warranty rights, is obligated to deliver the defective object at the expense of Qlife to the address:
Double One Sp. zo.o.(Q life shop)
ul. Prusa 10 lok. 9
05-800 Pruszków
e-mail: kontakt@q-life.com.pl
13.4 If the buyer, who is a consumer within the meaning of the Civil Code, has requested replacement
or to remove a defect or has made a declaration of price reduction, specifying the amount by which
13.4. If the Buyer, who is a consumer as defined by the Civil Code, has requested replacement of the item or removal of the defect, or has made a declaration of price reduction specifying the amount by which the price is to be reduced, and Qlife has not responded to this request within 14 days, it will be deemed that the Buyer has acknowledged that the request is justified,
13.5. Qlife shall be liable for the price reduction.
13.5 Qlife shall be liable under the warranty if a physical defect is discovered before the expiry of
two years from the date of delivery of the item to the User. The statute of limitations for a claim for the removal of a defect or the
13.5 Qlife shall be liable under the warranty if a defect is discovered within two years of the date on which the goods were handed over to the User.
if the goods were purchased by a consumer, as defined by the Civil Code, the statute of limitations
period cannot end before the expiry of the period referred to in the first sentence.
first sentence.
14. EXCLUSION OF LIABILITY FOR HYPERLINKS
14.1 Hyperlinks to other websites are available on the Website.
14.2 If Qlife receives information about illegal or unethical
content, the corresponding hyperlink will be removed from the Service.
15. PROTECTION OF PERSONAL DATA
15.1 During registration on the Website, the User will be asked to provide personal data
which will be used by Qlife to carry out contracts concluded with the User.
User.
15.2 Personal data will be processed for the purpose of performing an agreement for the provision of services electronically (maintaining an account on the Website), for the purpose of concluding sales agreements
15.2. Personal data will be processed for the purpose of performing the agreement for the provision of services electronically (maintaining an account on the Website), for the purpose of concluding agreements for the sale of goods or
services, as well as for other purposes authorized by the Qlife Personal Data Protection Act and the
the Act on Provision of Electronic Services.
15.3 Other data that are not necessary for the execution of contracts for the sale of goods or services to
User may be processed with the User’s consent.
15.4 Providing data is voluntary and the User has the right to inspect the data and
The User has the right to access the data and to modify them. The User shall be liable for providing false personal data
15.5 Personal data is protected by law.
15.5 Personal data is protected under the Act of 29 August 1997 on the protection of personal data
15.5. Personal data is protected under the Personal Data Protection Act of 29 August 1997 (consolidated text: Journal of Laws of 2002, No. 101, item 926, as amended) in a way that prevents access by third parties.
access to them by third parties.
15.6 We register the IP addresses of every logging into the Service and registration as well as the IP addresses of submitted
order.
15.7 The administrator of your personal data is Qlife.
15.8 When placing an order on the Site, Users will provide information regarding
billing address, delivery address and make payments using the methods indicated in
these Terms and Conditions.
15.9 For the convenience of the User, when paying by credit card, the system automatically remembers
part of the card information and allows subsequent purchases without re-entering card details.
15.10. You can read Qlife’s data protection statement in the Privacy Policy.
16. COPYRIGHT IN IMAGES
16.1 The use of illustrations, photographs, compositions, page layouts and intellectual
intellectual property rights contained on the Website – regardless of form – for purposes other than personal use, is
personal use, is not permitted unless there is express permission to do so from Qlife.
17. POSSIBILITY OF OUT-OF-COURT SETTLEMENT OF DISPUTES
17.1 A dispute arising from an agreement concluded between a User who is a consumer as
Civil Code and Qlife, may be resolved amicably through
proceedings for out-of-court settlement of consumer disputes. Qlife’s participation in
proceedings for out-of-court settlement of consumer disputes is voluntary, and
information provided below does not constitute an obligation for Qlife to participate in such
proceedings. In the event that, following a complaint submitted by a User who is a
consumer, the dispute has not been resolved, Qlife shall provide the User with the following information on each occasion
on paper or another durable medium a statement of intention to apply for
initiate proceedings for out-of-court settlement of consumer disputes, or
consent to participate in such proceedings, or refusal to participate in the proceedings for out-of-court
proceedings for out-of-court settlement of consumer disputes. If Qlife has not made any
statement, it shall be deemed to agree to participate in the proceedings for out-of-court
resolution of consumer disputes.
17.2 Under the rules set forth in the Act of 15 December 2000 on Trade Inspection, under
17.2 Under the rules set forth in the Act of 15 December 2000 on Trade Inspection, permanent arbitration courts at provincial Trade Inspection Inspectors may resolve
At the request of a User who is a consumer, a dispute over property rights
arising from the contract concluded between a User who is a consumer and Qlife.
17.3 Under the rules set out in the Act of 15 December 2000 on Trade Inspection, if
the nature of the case justifies it, the provincial inspector of the Trade Inspection shall undertake
actions aiming at an out-of-court settlement of a civil law dispute between
User being a consumer and an entrepreneur by making it possible to bring the positions of the parties closer together
parties to resolve the dispute or present the parties with a proposal to resolve the dispute.
to resolve the dispute. The proceedings shall be initiated at the request of a User who is a consumer,
submitted to the regional inspector responsible for the place of business activity of Qlife.
Qlife’s place of business.
17.4 The User, who is a consumer, can also turn to the district (municipal)
consumer ombudsman, whose tasks include in particular providing free-of-charge
consumer advice and legal information in the protection of consumer interests
and acting for entrepreneurs in matters relating to the protection of consumer rights and interests.
17.5 The principles and procedures of access to out-of-court settlement of consumer disputes
are defined separately in legal provisions (including in particular the Act of 23 September
2016 on out-of-court resolution of consumer disputes) or in regulations applied
by entities authorised to resolve consumer disputes, in particular, in the
regulations applicable in these entities. A User who is a consumer may
also obtain information about out-of-court complaint and redress procedures and the
and the rules of access to these procedures on the websites of district (city) consumer ombudsmen
(municipal) consumer advocates, social organisations, provincial inspectorates of
Inspectorates of Trade Inspections, social organisations whose statutory tasks include protection of
and the Office of Competition and Consumer Protection (in particular:
https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php).
17.6 In accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21
May 2013 on online dispute resolution for consumer disputes and amending
Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in
consumer disputes), the Consumer may submit a complaint via the online platform
ODR (electronic link to the ODR Platform – http://ec.europa.eu/consumers/odr/). Platform
The ODR platform is, inter alia, a source of information about forms of out-of-court dispute resolution
that may arise between traders and consumers. Separately, we remind you that
e-mail address at which you can contact us is: kontakt@q-life.com.pl
.
18. FINAL PROVISIONS
18.1 Qlife reserves the right to amend the Terms and Conditions if at least
one of the following important reasons (closed catalogue):
1) a change in the legal provisions governing the sale of goods or services, or the provision of services
1) a change in the provisions of law governing the sale of goods or services, or the provision of services electronically by Qlife, which affects the mutual rights and obligations set out in a contract for
services or sales agreement concluded between the User and Qlife.
2) the need to adapt Qlife’s activities to orders, judgments, provisions or
guidelines resulting from: (i) a decision of a public authority competent in the scope of Qlife’s business
(i) a decision of a public administration authority competent in the scope of Qlife’s business or (ii) a court ruling applicable in the scope of Qlife’s business, affecting the mutual
Qlife’s business, affecting the mutual rights and obligations set out in a contract for the provision of
services or sales contract concluded between the User and Qlife.
3) a change in the manner in which Qlife provides electronic services due solely to
technical or technological reasons (in particular updates to the technical requirements
technical requirements indicated in these Terms of Use);
4) a change to the scope or principles of Qlife’s provision of services provided by electronic means, to which the provisions of these
to which the provisions of these Terms and Conditions apply, through the introduction of new, modification or
withdrawal by Qlife of the existing functionalities or services covered by the Regulations and
offered to the User;
5) the merger, division or transformation of Qlife or the change of other identification data of Qlife
specified in the Terms of Use.
18.2 Qlife will inform Users of changes to the Terms of Use in good time.
18.3 In the case of Users who have not accepted the Terms and Conditions, they have the right to
to terminate the concluded agreement within 14 days from the date of notification of the change of the Regulations.
Regulations. Changes to the Terms and Conditions do not affect the content and conditions of agreements concluded by the User and
Qlife contracts for the sale of goods before the change of the Regulations.
18.4 If changes are made to the Terms and Conditions, Qlife will make the consolidated text of the Terms and Conditions available
by publication on the Site and by a message sent to the e-mail address provided by the User.
User’s e-mail address.