Thank you very much for using our product offer. However, if you decided that you would like to return the purchased product, of course it is possible.

Elements to remember:

– The product must have tags / markings of non-use, foil if it was, security, i.e. it must be in the condition in which it was delivered to you,
– A completed protocol must be submitted with the return, which can be downloaded HERE and confirmation of purchase, unless it was an invoice, then it is enough to enter its number on the protocol,
– The product must be securely packed,
– A refund should be issued within a maximum of 30 days.

ATTENTION!
We kindly request that:
1.the parcel is well prepared, glass or vulnerable items well protected.
2.It is important that the products are intact and unused (as you received them). If the products inside do not show signs of use, the refund will be withheld and the parcel, although delivered to us, will not be eligible for a 100% refund.

As for the parcel, you do it on your own, in any way you want, i.e. at the Post Office, the courier post. However, if you want to use our courier on preferential terms, it is possible. Below you will find an option to purchase a return, just select it, complete the data, pay by selecting the available option, and then within a maximum of 24 hours you will receive a label that should be attached to the package.
The shipment prepared in this way can be sent at the point or inform us when ordering a return that the courier is to come directly to you for the return.

Below you will find the full terms and conditions of returns as well as the option to order such a return.

If you have any questions, please contact us via the form or by e-mail to the following address: kontakt@q-life.com.pl.

RIGHT OF WITHDRAWAL

(1) You have the right to withdraw from the contract of sale of the goods within 30 days
30 calendar days from the date of receipt of the goods. The user has the right to withdraw from the contract without giving
The user has the right to withdraw from the contract without giving any reason and without incurring any costs, except for the direct costs of returning the goods, which
The user has the right to withdraw from the contract without giving any reason and without incurring any costs, except for the direct costs of returning the goods, which the user has to bear himself. 2.
(2) Withdrawal from the contract shall be made by the user by submitting a statement of withdrawal.
withdraw from the contract. Such a declaration should be made using the model
withdrawal form available at www.q-life.com.pl (in accordance with the statutory form referred to in
Article 30 (1) of the Consumer Rights Act). The statement should be
sent by post or to the e-mail address kontakt@Q-life.pl. 3.
The deadline for withdrawal from the agreement is considered to be met if the declaration is
sent before the lapse of 30 days from the receipt of goods. The user is obliged to return the goods
immediately, but no later than within 30 calendar days from the date of withdrawal from the contract, whereby in order to observe the deadline it is sufficient to
The user is obliged to return the goods immediately, no later, however, than 30 calendar days from the date of withdrawal, and in order to meet the deadline it is sufficient to return the goods before the deadline.
If the user wishes to return the goods, they can contact Qlife,
by sending a message to: kontakt@Q-life.pl . In order to facilitate the return procedure,
please provide the order number and the reason for the return, but this is not obligatory.
The user can also make a declaration of withdrawal in another unambiguous
Qlife, in the event of a withdrawal from the contract, shall have the right to withdraw from the contract in any other unambiguous manner, including via the Website, using the functionality provided for this purpose.
If the user withdraws from the contract, Qlife will reimburse the amount paid for the purchased goods in the same way
the goods purchased, in the same way as it was
The user must make the payment no later than 14 days from the date of receipt of
goods (shipment of previously purchased goods). In the case of payment on delivery, Qlife
will ask the User to indicate the bank account number for the return of the
This does not affect Qlife’s obligations as stated in the previous sentence. If Qlife has not
has offered to collect the goods from the User himself, he may withhold the reimbursement of payments
received from the User until they have received the goods back.
(6) Qlife shall not be obliged to refund the shipping costs incurred by the User
the User in delivering the goods after the purchase, exceeding the costs of the cheapest, ordinary way
delivery of the goods offered by Qlife.
(7) If payment was made using a discount voucher, the User shall be
the money actually paid will be refunded and the used discount vouchers will be
8. if the payment was made using a discount voucher, the User will be refunded the money actually paid and the used discount vouchers will be re-entered into the User’s account.
(8) If the payment was made with the use of a Gift Card, then the refund
payment is made with the consent of the User in the form of a voucher added to the User’s account,
who made the payment with the Gift Card.
9 The User shall be liable for any diminution in the value of the thing resulting from
use of the item in a manner which is not necessary to ascertain the nature, characteristics and
functioning of the item.
(10) The User is not entitled to withdraw from the contract in the case of conclusion of
contract:
1) the object of which is an item produced to the User’s specification or serving to
to meet the User’s individual needs,
2) whose object of performance is an item that deteriorates rapidly or has a short
2) whose object of performance is an item which can deteriorate quickly or has a short shelf life,
3) whose object of performance is an item supplied in a sealed package which
after opening cannot be returned for health protection or hygienic reasons,
4) whose subject of performance are things which after delivery, due to their nature,
inseparably connected with other things,
(11) If the User exercises his right to withdraw from the contract, he shall bear
direct costs of returning the goods, unless Qlife has declared that it will bear the costs of return. W
In the case of goods which, due to their nature, cannot normally be
by post, the cost of the return shipment shall be analogous to the costs incurred by the User
when placing the order. 12.
12th Goods subject to return (withdrawal from the contract) should be sent to the address:
Double One Sp. z o.o. (Q life shop)
Prusa street 10 lok. 9
05-800 Pruszków
e-mail: kontakt@q-life.com.pl
13th It is possible to order a paid courier (at the User’s expense) to collect
courier for the collection of the parcel containing the goods returned due to withdrawal from the sales agreement via our
through our Customer Service (but this is voluntary), for this purpose there are two ways to return a parcel through Qlife:
(1) on www.q-life.com.pl go to the returns tab, select return goods via Qlife, then enter the data needed for the return, pay in advance to return the parcel. After payment, a label will be shown which you should put on the return shipment, or
(2) send a message with your order number to: kontakt@Q-life.pl . In either case, the cost of returning the parcel is the same as the cost you paid when you placed your order.
(14) In the case of the return of goods purchased during promotional campaigns where delivery to the User did not incur any charge, if the User orders a courier service through the Customer Service Department, the cost of the return shipment will be determined on the basis of the price list of the courier company, unless it is agreed that these costs are borne by Qlife. Precise information on the amount of the fees will be provided each time by the Customer Service Department after prior e-mail contact at: kontakt@Q-life.pl .